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Return, Refund, & Shipping Info

Return and Refunds
If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product is not a "Sale" or "Clearance" item

Return shipping is the responsibility of the customer. 

Send the product with its original packing to:

Broken Cherry
2951 N. Washtenaw Ave.
Chicago, IL 60618

Shipping charges

Shipping charges incurred in connection with the original purchase or return of a product are not refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale and Clearance items are Final Sale and can not be refunded.

Wrong Item

If the wrong item or size was shipped to you by our mistake, we will gladly ship you the correct one. Please contact us within 7 days. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@brokencherry.com
Shipping Info
Turnaround Times
Most items will leave our warehouse in 1-3 business days. This does not include Holidays. 
Please note:  TURNAROUND TIME MAY INCREASE DURING SPECIAL PROMOTIONS AND SALES AND DURING BLACK FRIDAY/CYBER MONDAY WEEKEND. 
Shipping Time
Ship time is Quoted by the Carrier and is the Average Time in which the package should arrive. Please allow an additional 1-2 days from the time quoted for delivery.
International Shipments
Customs fees, tariffs, VAT taxes, etc. can and may be levied against international packages. We have no control over these charges, as they are subject to customs review and practices. Regretfully, we cannot mark outgoing shipments in a way that will attempt to prevent these charges, as doing so is unlawful.
Lost or Damaged Packages
Once the package leaves our warehouse we are at the mercy of USPS and/or FedEx. Customers who have delivery issues should contact the carrier and refer to the tracking # to locate their shipment or file a claim.